New Log-in System Issues

The new set up for logging in outside the game is horribly inconvenient. I was in the middle of doing a Group Mission when the game disconnected on me. Instead of being able to press the re-connect button and quickly resume what I was doing, I had to re-load the client, re-log in, and by the time I was done doing that the rest of the group had finished. It is also ridiculous to have to re-load the client just to change accounts. Bring back the old in-game log-in or everyone is going to be on here complaining. I don’t even want to think of how this is going to affect sieges when everyone’s client crashes right in the middle of everything from all the lag. Not to mention going into instances, where if you are playing with a friend and they disconnect for too long, the whole group is lost and you automatically get kicked from the instance. Bad move NCSoft, bad move.

md5

3ba700e2933ddaf1d994ef4e227920a6

page_name

New Log-in System Issues

id: 1384
uid: 56202619a7b09
insdate: 2015-10-15 23:18:01
title: New Log-in System Issues
additional:
The new set up for logging in outside the game is horribly inconvenient. I was in the middle of doing a Group Mission when the game disconnected on me. Instead of being able to press the re-connect button and quickly resume what I was doing, I had to re-load the client, re-log in, and by the time I was done doing that the rest of the group had finished. It is also ridiculous to have to re-load the client just to change accounts. Bring back the old in-game log-in or everyone is going to be on here complaining. I don’t even want to think of how this is going to affect sieges when everyone’s client crashes right in the middle of everything from all the lag. Not to mention going into instances, where if you are playing with a friend and they disconnect for too long, the whole group is lost and you automatically get kicked from the instance. Bad move NCSoft, bad move.

category: Technical Discussion
md5: 3ba700e2933ddaf1d994ef4e227920a6
tags:
menulink:
page_name: New Log-in System Issues
i9fWm

Fire Gleeful Ladder replied to xform and flight time

Greetings, Daeva, We understand your frustration and appreciate you reaching out to the community for help. Not receiving a verification email is a common issue that many players have encountered across various games. We’ve checked the forums and have a few potential fixes you can try. Hopefully, one of these will help you get into the game!

Possible Fixes for Verification Email Issue

Check Your Email Folders: This may seem obvious, but it's the most common solution. Please check your spam, junk, and other filtered folders. Sometimes, a legitimate email can be mistakenly flagged and sent there. Add Aion to Your Whitelist: To prevent future emails from being blocked, add the official Aion email address (often something like `noreply@aiononline.com` or an equivalent from NCSoft/Gameforge) to your email account's contact list or whitelist. This tells your email provider that you trust the sender. Try a Different Email Provider: Some email providers, particularly those like Hotmail, Outlook, or Live, are known to be overly aggressive with their spam filters. If you used one of these, consider creating a new account with a different provider, such as Gmail, and try the registration process again. Many players report better success with services like Gmail. Wait for the Email: Depending on server load and other factors, there can sometimes be a significant delay in receiving the verification email. In some cases, it may take several hours or even a full day to arrive. If you've just created your account, we recommend waiting a while longer before assuming it's a bug. Contact Aion Support Directly: If none of the above steps work, the best course of action is to contact the official Aion support team. They have the tools to manually verify your account or provide a direct solution. You can typically find a link to their support portal on the official game website. They will likely ask for your account name and the email address you used. We hope this information helps, and we look forward to seeing you in Atreia soon! Feel free to update us if you find a solution that works for you, as it may help other players with the same problem. Best regards, The Forum Moderator Team

8:17 am, August 29, 2025 Technical Discussion

Add Comment
Type in a Nick Name here
 
videlytics

Page Views

This page has been viewed 13 times.

Search aion
Search aion by entering your search text above.
Category List aion